Álvaro García

March 2022 – Present

Lead enterprise IT strategy and operations, managing AWS/Azure infrastructure, cybersecurity, and a portfolio of 5 vendor agencies with offshore development teams. C-level partner to the CTO driving AI-led transformation.

• Delivered 40% business growth and 25% workforce automation through strategic IT roadmap execution, reducing innovation project costs by 20%.
• Improved DevOps delivery performance by 50% through KPI/SLA implementation and process optimization.
• Established enterprise-wide PCI/SOC2 security policies and compliance monitoring framework.
• Full P&L accountability for IT budget, procurement, and project management function.

July 2021 – March 2022

Managed 10–15 enterprise customer engagements across AWS, GCP, and Azure cloud environments, driving cost optimization and Agile project delivery.

• Achieved full onboarding and independent customer management within 1 week (record time).
• Enhanced customer reporting and KPI tracking, improving transparency and stakeholder satisfaction.
• Led escalation management and long-range planning for high-risk cloud programs.

July 2020 – July 2021

Developed comprehensive IT operations strategy for a rapidly scaling fintech startup, establishing regulatory processes, ITIL framework, and cross-functional collaboration across engineering, operations, business, and product.

• Consolidated service operations collaboration across all departments within 6 months.
• Achieved 20% budget reduction through automated procurement controls and process optimization.
• Led cloud migration initiative, moving all internal tools to cloud infrastructure.
• Restructured IT teams and vendor contracts to support business scalability.

July 2015 – June 2020

Led global IT operations and network services for a Fortune 500 financial services client, managing 300+ associates across a follow-the-sun delivery model. Directed ITIL implementation, P&L, vendor partnerships, and enterprise infrastructure strategy.

• Achieved and maintained 100% SLA/KPI compliance within 90 days through process optimization and scalable solutions adopted across multiple consulting teams.
• Managed multimillion-dollar budget and vendor contracts, implementing Splunk monitoring across enterprise accounts.
• Grew high-performing team by 20% YoY, implementing global training programs across technical and soft skills.

2001 – 2014

Progressive 13-year career spanning Problem Management, Change Management, SAP FI consulting, and global IT operations. Led cross-functional teams across US, Mexico, and India in 24×7 enterprise environments.

• Achieved 50% incident reduction for month-end close through new IT finance strategy and KPI implementation.
• Developed application availability dashboard adopted as worldwide standard, reducing analysis time by 30%.
• Maintained 100% success rate on root cause analysis with 90% resolution within 48 hours.
• Led migration of SAP FI support from US to Mexico, achieving 0 SOX audit compliance issues.