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Operations Command Center

Normal Operations

Business-as-usual baseline. KPIs within target bands. ITIL controls green.

NormalCrisisGrowth
View my Resume

Built for C-level leadership

This dashboard illustrates how I approach operations as a Senior IT Director. It consolidates the signals a CEO, COO or CTO needs to stay informed and make decisions — IT operations health, delivery portfolio, and commercial efficiency — and pairs every metric with a clear recommended action. The goal is not to produce more reports, but to shorten the distance between data and a well-reasoned decision.

Use the scenario switch above to see how the system reacts to Normal, Crisis and Growth operating states.

Live · rules engine active·Last refreshed Tue, Apr 14, 11:32 PM

Monthly Revenue

$1.82M

healthy
+4.2%Target $1.75M

Consulting + hospitality + import lines combined

Conversion Rate

3.8%

healthy
+0.6%Target 3.5%

Marketing-qualified lead → signed contract

Service Desk SLA

97.2%

healthy
+1.1%Target > 95%

Incidents closed within SLA (ITIL Incident Mgmt)

Mean Time to Resolve

2h 18m

healthy
-8.2%Target < 3h

P1/P2 incidents — trailing 7-day avg

Active Incidents

3

healthy
-40.0%Target < 5

Open P1/P2 across BUs

Customer Retention

94.1%

healthy
+0.3%Target > 92%

Rolling 90-day net retention

Open tickets

142

-6% WoW

P1 open

0

P2 open

2

Changes / wk

14

Failed changes

0

SLA compliance

97.2%

Incidents & Bottlenecks

Auto-detected by the rules engine

1

  • All ITIL controls and business KPIs within target bands

    No active breaches. Continue weekly Service Review cadence and monthly KPI dashboards to C-level.

    info
    Rules engine·5m ago

Recommended Actions

Generated from KPIs + alerts — 1 suggestions

Auto
  1. 1

    Use this calm window for a quarterly architecture & tech-debt review

    low

    Low-incident periods are the cheapest time to invest in resilience.

    Impact: Compounds future reliability and delivery speed
    Effort: low
    Owner: IT Leadership

Active Projects

Portfolio view — status, PM, progress and budget

5 active
  • PRJ-0421On Track

    Salesforce → HubSpot migration

    PM · María López · Next: Data cutover · Apr 22

    Progress68%
    Budget used62%
  • PRJ-0388MVP

    Customer Portal v2 (MVP)

    PM · Diego Ramírez · Next: Beta release · Apr 28

    Progress85%
    Budget used78%
  • PRJ-0502On Track

    SOC2 Type II audit prep

    PM · Jessica Tran · Next: Evidence collection

    Progress54%
    Budget used48%
  • PRJ-0514On Track

    AI-assisted support triage

    PM · Carlos Ng · Next: Model eval · May 06

    Progress32%
    Budget used28%
  • PRJ-0299Launched

    AWS multi-region failover

    PM · Ana Pereira · Next: Handover to SRE

    Progress100%
    Budget used96%

Marketing Efficiency

Spend → leads → closed-won deals, by channel. Blended CAC $319.

118 deals
1,690 leads

  • LinkedIn Ads

    412 leads → 24 deals · 5.8% conv

    CAC $517

    $12.4K

  • Google Search

    886 leads → 47 deals · 5.3% conv

    CAC $402

    $18.9K

  • Content / SEO

    298 leads → 19 deals · 6.4% conv

    CAC $221

    $4.2K

  • Partner referrals

    94 leads → 28 deals · 29.8% conv

    CAC $75

    $2.1K

Marketing → Deals Funnel

How effective campaigns are at turning reach into closed-won clients — tracked month over month so the acquired customer list grows predictably.

View workflow →
Impressions482,000 · 100.0%

Paid + organic reach across all channels

Marketing Qualified Leads4,820 · 1.0%

1% conversion on impressions

Sales Qualified Leads2,106 · 43.7%

BANT-qualified by SDR team

Proposals Sent744 · 35.3%

After discovery & scoping calls

Closed-Won183 · 24.6%

New logo clients this month