C-level financial
Executive Financial Dashboard
- For
- CEO, CFO, board
- Asks
- Is the business growing profitably, and is technology spend earning its place in the P&L?
- Period
- Rolling 12 months, Sep 2025 – Aug 2026
IT Senior DirectorGuadalajara, MexicoGMT-6 (Central)
Alvaro Garcia
I lead technology organizations where the platform is regulated, the budget is finite, and the roadmap still has to ship.
25+ years across Fortune 500 enterprise and high-growth fintech — IT strategy, software development, and cloud modernization, with full multimillion-dollar P&L ownership.
Open to remote roles worldwide · Responds within one business day
- Years in technology leadership
- 25+
- Enterprise and fintech environments
- Fortune 500
- People led, follow-the-sun
- 300+
- P&L owned and defended
- Multi-million
What I bring
Eight capabilities, each with the number behind it
Every claim below carries evidence from a role I actually held. Follow any card for the full record.
IT Strategy & P&L Ownership
Corporate roadmap, budget, procurement and vendor negotiation, owned end to end and defended in front of a board.
- 20% budget reduction through automated procurement controls and process optimization at a payments fintech
- 20% cut in innovation project costs while executing a roadmap that delivered 40% business growth
Global Team Leadership
Distributed engineering and operations organizations across time zones, held to attrition and customer-success targets.
- 300+ associates led across a follow-the-sun delivery model at Morgan Stanley
- 20% year-over-year team growth with global technical and soft-skill training
AI Ops & LLM Integration
LLM capability moved from pilot to production — with a human-in-the-loop review layer and a measurable automation number attached.
- 25% workforce automation delivered through AI-led transformation as C-level partner to the CTO
- End-to-end document-intelligence platform architected on AWS (S3, Lambda) with the Claude API and a human-in-the-loop review layer
DevOps & Engineering Delivery
CI/CD, SRE and SDLC discipline applied to offshore teams, measured by delivery performance rather than activity.
- 50% improvement in DevOps delivery performance via KPI/SLA optimization
- 100% SLA/KPI compliance reached and sustained within 90 days through process and quality controls
Cloud Architecture & Modernization
Multi-cloud migration and cost optimization, from single-tenant enterprise engagements to a full internal-tooling move.
- 10–15 concurrent enterprise engagements managed across AWS, GCP and Azure at Rackspace
- Cloud migration of all internal tools led at a payments fintech, with vendor contracts restructured for scalability
Compliance & Audit
Security and audit frameworks built to be lived in daily, not assembled the week before an assessment.
- Enterprise-wide PCI DSS / SOC 2 policies and a continuous compliance-monitoring framework established
- SAP FI support migrated from the US to Mexico with zero SOX audit-compliance issues
Payments & Transactional Systems
Card-transaction environments where an outage is a regulatory event, not just a status page update.
- PCI-compliant credit-card transactional environments owned at two companies — a consumer-credit firm and a payments fintech
- Global enterprise network services delivered for a Fortune 500 financial-services client
Product & Platform Building
Multi-tenant platforms designed and shipped hands-on, with role-based access and real-time profitability reporting.
- Modular multi-tenant architecture designed for attendance capture, payroll/bonus logic and KPI dashboards
- Full-stack delivery in Next.js, React, Python and Supabase driven across offshore teams under an SDLC framework
Where I fit
Three roles this background is built for
If your open role looks like one of these, the rest of this page is the evidence. If it does not, the fit is probably somewhere else — and that is worth knowing in ten seconds rather than three interviews.
01 — Scale-up fintech
CTO / VP of Engineering
For companies that need the platform to carry a regulated business without the cost curve running away from them. I have owned both sides of that trade: PCI-compliant card environments, and the budget that pays for them.
Signals you need this
- You process card transactions and PCI scope is growing faster than the team
- Engineering delivery is measured in activity, not in DORA outcomes
- Cloud spend is climbing and nobody can attribute it to a product line
02 — Regulated enterprise
Senior Director / Head of IT
For organizations with real audit exposure, hard SLAs and distributed teams. I have run 300+ associates follow-the-sun, sustained 100% SLA compliance, and moved audited finance systems across countries with zero findings.
Signals you need this
- SOX, SOC 2 or PCI evidence is gathered by hand every cycle
- Service operations are fragmented across departments and vendors
- You need a leader who can face the auditor and the board in the same week
03 — Head of AI Engineering
AI Transformation Lead
For companies that want to move from AI pilots to measurable adoption without rewriting their stack. I shipped a document-intelligence platform on AWS with the Claude API and a human-in-the-loop layer, and attached a 25% automation number to it.
Signals you need this
- You have promising AI demos and no path to production
- Manual data entry is a line item nobody has priced
- Automation needs a review layer before it touches a regulated record
Dashboards I build
Four boards, four audiences, four different questions
Worked examples, built by me on synthetic data and labelled as such on every board. They demonstrate business acumen — what to measure, who to measure it for, and what to conclude — not anyone's real numbers. Each board states its measurement period.
ITIL v4
IT Service Operations
- For
- COO, CIO, service delivery
- Asks
- Are we meeting our service commitments, and where is the operation about to break?
- Period
- Rolling 12 months, Sep 2025 – Aug 2026
- For
- CTO, VP Engineering
- Asks
- How fast does this organization ship, and what does it cost us in stability when we do?
- Period
- Rolling 12 months, Sep 2025 – Aug 2026
Portfolio & dependencies
Transformation Roadmap
- For
- CEO, board, PMO
- Asks
- What are we changing over the next four quarters, what does it cost, and what breaks if one initiative slips?
- Period
- Forward-looking four quarters, Q1 – Q4 2027
Hands-on
Selected technical projects
Systems I architected and shipped myself, not ones I approved a budget for.
Project 01
AI Document-Intelligence Platform
An end-to-end system that turns field photographs into validated database records, with a human in the loop before anything is written.
- Architected on AWS (S3, Lambda) with the Claude API and Supabase
- Ingests field photos, extracts structured data, writes validated records
- Eliminates manual data entry behind a human-in-the-loop review layer
- AWS S3
- AWS Lambda
- Claude API
- Supabase
Project 02
Modular Workforce-Operations Platform
A multi-tenant operations platform where attendance, payroll logic and profitability are one system rather than three spreadsheets.
- Modular multi-tenant architecture with role-based access
- Attendance capture, payroll and bonus logic, KPI dashboards
- Real-time profitability reporting
- Next.js
- React Native
- Supabase
- Turso
Project 03
Cloud Web Platforms & Automation
Production web platforms and the integration plumbing that connects LLMs to the systems a business actually runs on.
- Deployed on AWS (S3, CloudFront, Route 53) and Vercel with GitHub CI/CD
- Integration and automation workflows built in n8n and Zapier
- Claude API wired into business systems
- AWS CloudFront
- Route 53
- Vercel
- GitHub Actions
- n8n
- Zapier
Career
25+ years, five organizations
Fortune 500 enterprise, high-growth fintech, and a 13-year run through problem management, SAP FI consulting and global operations that taught me what an audit actually costs.
The Credit Pros
March 2022 – Present
Remote — United States
IT Senior Director
Lead enterprise IT strategy, software development, and operations for a U.S. consumer-credit company; manage AWS/Azure infrastructure, cybersecurity, and a portfolio of 5 vendor agencies with offshore development teams. C-level partner to the CTO driving AI-led transformation.
- Delivered 40% business growth and 25% workforce automation through strategic IT roadmap execution, cutting innovation project costs by 20%.
- Directed development of AI-driven applications and internal platforms — integrating LLM/Claude-based automation and data analytics within a PCI-compliant credit-card transactional environment to optimize operations and reduce manual processing.
- Drove modular system architecture and full-stack delivery (Next.js, React, Python, Supabase) across offshore teams under an SDLC and senior project-management framework; improved DevOps delivery performance by 50% via KPI/SLA optimization.
- AWS
- Azure
- Next.js
- React
- Python
- Supabase
- Claude API
- PCI DSS
- SOC 2
Rackspace
July 2021 – March 2022
Remote
Engagement Manager
Managed 10–15 concurrent enterprise customer engagements across AWS, GCP, and Azure environments, driving cost optimization and Agile delivery.
- Reached full onboarding and independent customer management within 1 week — a record for the team.
- Enhanced customer reporting and KPI tracking, improving transparency and stakeholder satisfaction.
- Led escalation management and long-range planning for high-risk cloud programs.
- AWS
- GCP
- Azure
- Agile
- Cost optimization
Payclip (Clip)
July 2020 – July 2021
Mexico City, Mexico
Director of IT Operations
Built the IT operations strategy for a rapidly scaling payments fintech — regulatory processes, ITIL framework, and cross-functional alignment across engineering, product, and business in a card-transaction environment.
- Consolidated service-operations collaboration across all departments within 6 months.
- Achieved 20% budget reduction through automated procurement controls and process optimization.
- Led cloud migration of all internal tools; restructured IT teams and vendor contracts for scalability.
- ITIL
- Cloud migration
- Procurement automation
- Vendor management
Morgan Stanley
July 2015 – June 2020
Guadalajara, Mexico
IT DevOps Manager, Enterprise Network Services
Led global IT operations and network services for a Fortune 500 financial-services client, managing 300+ associates across a follow-the-sun delivery model.
- Achieved and sustained 100% SLA/KPI compliance within 90 days through process optimization and quality controls adopted across multiple teams.
- Managed a multimillion-dollar budget and vendor contracts; implemented Splunk monitoring across enterprise accounts.
- Grew a high-performing team 20% year-over-year with global technical and soft-skill training while meeting attrition and customer-success targets.
- Splunk
- Enterprise networks
- Follow-the-sun
- Vendor contracts
Hewlett-Packard
2001 – 2014
Guadalajara, Mexico
Service Operations Manager / SAP FI Consultant
Progressive 13-year career across Problem Management, Change Management, SAP FI consulting, and global IT operations, leading cross-functional teams in the US, Mexico, and India in 24x7 enterprise environments.
- Cut month-end-close incidents by 50% through a new IT finance strategy and KPI implementation.
- Built an application-availability dashboard adopted as a worldwide standard, reducing analysis time by 30%.
- Led migration of SAP FI support from the US to Mexico with zero SOX audit-compliance issues; maintained 100% root-cause-analysis success with 90% resolution within 48 hours.
- SAP FICO
- Problem Management
- Change Management
- SOX
- 24x7 operations
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